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What gets deleted

Deleting an organization can’t be undone. Everything in it is permanently deleted, and our team can’t recover it:
  • Forms and their submissions, including files respondents uploaded
  • Apps, databases, workflows and workspaces
  • Integrations and connected accounts, API keys and custom domains
  • Every member’s account in that organization, including yours
If you belong to other organizations, your accounts there aren’t affected.
If you don’t want to delete the whole organization, you can leave it instead. If you might need something later, export your forms and download your responses first.

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Before you start

  • Only admins can delete an organization.
  • Paid plans have to be downgraded first. On a paid plan, including a trial or a plan that’s set to cancel, Delete organization is greyed out and shows Downgrade your plan before deleting your organization. Downgrade your plan, then come back once the change has taken effect.
  • You can only delete the organization you’re in. If you have more than one, switch to the one you want to delete first.
  • Clear out the organization first. Delete its forms, apps and databases, empty the Trash, and remove the other members, as in the steps below. If you still can’t delete it, contact our support team and we’ll help.

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How to delete your organization

1

Delete your forms, apps and databases

Move every form, app and database to the Trash. Then, open Trash at the bottom of the side menu and click Delete all to empty it. The Trash has to be empty before you can delete the organization.
2

Remove the other members

In Settings, open Team members and remove everyone except yourself.
3

Open General settings

Click your organization name in the upper left corner followed by Settings, then General.
4

Click Delete organization

Scroll to the bottom and click Delete organization.
Delete organization button at the bottom of General settings
5

Confirm

In the Delete organization? window, type DELETE ALL followed by your organization’s name, exactly as shown in the window, for example DELETE ALL Acme. Then, click Delete organization.
It takes a few seconds. You’re then signed out. If you belong to other organizations, sign in again to open one of them.

Organizations

Create organizations for different companies with the same email.

Cancel your plan

Downgrade or cancel a paid plan.

Import and export forms

Keep a copy of your forms before you delete them.