Skip to main content

​
How to send a custom email

1

Start with a workflow

Click Integrate on the top menu of your form, followed by Workflows. Then, choose a template under Notifications. Alternatively, you may open a form’s Settings page followed by Custom emails.Screenshot 2025-10-07 at 3.53.10 PM.pngChoose if you want to send one right away through a Thank you email, Send email after delay, or Send email only if conditions match.
2

Edit your email

Then, Edit the contents of your emailScreenshot 2025-10-07 at 3.55.44 PM.pngChange the default details if you prefer. You can also opt to Send email from your SMTP server or GMail or Outlook account.Screenshot 2025-10-07 at 4.00.02 PM.png
3

Reference answers (optional)

You can also pipe answers, like First Name, by typing @ or clicking and choosing the corresponding field or question.Screenshot 2025-06-11 at 7.19.08 PM.pngCalculations can also be used to insert dynamic text into your emails. Be sure to Test your email workflow before clicking Publish on the upper right corner.

​
Send different messages based on responses

You can send a different message to a group of respondents depending on their answers. Choose Send email only if conditions match. Screenshot 2025-06-11 at 7.13.02 PM.png Then, set up conditional logic by choosing a question followed by a condition. For example, we’ll send a custom email to those who responded Yes to Will you be attending the event? Fillout Workflow That’s it! Now, only respondents who will attend the event will be receiving an email.

​
Send emails after a specified duration

You can opt to Send email after delay and Edit how later you want to send it in minutes, hours, or days. Screenshot 2025-06-11 at 7.23.45 PM.png

​
Style your email

To customize the look of your message, go to Email. Select your preferred Style and Theme. Click to add more elements. Screenshot 2025-06-11 at 7.17.56 PM.png To change the text formatting and color, or add a hyperlink, simply highlight any text. Screenshot 2025-06-11 at 7.18.50 PM.png

​
Add a submission overview

Here’s a quick way to show your respondents a summary of their form submission.

Answer piping

Insert respondents’ prior input into fields for a personalized experience.

Delay ("wait 4 hours")

Pause workflows for minutes, hours, or days.

Use SMTP

Send custom emails using your SMTP server to ensure reliable delivery.