> ## Documentation Index
> Fetch the complete documentation index at: https://fillout.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# Refund Policy

export const SupportBanner = () => {
  const titleId = React.useId();
  return <div className="support-banner" role="region" aria-labelledby={titleId}>
      <span className="support-banner__ring support-banner__ring--outer" aria-hidden="true" />
      <span className="support-banner__ring support-banner__ring--middle" aria-hidden="true" />
      <span className="support-banner__ring support-banner__ring--inner" aria-hidden="true" />
      <span className="support-banner__ring support-banner__ring--center" aria-hidden="true" />

      <div className="support-banner__content">
        <div className="support-banner__title" id={titleId} role="heading" aria-level="2">Still have questions?</div>

        <div className="support-banner__copy">
          <span className="support-banner__line">Our team is happy to help. Start a live chat using the</span>
          <span className="support-banner__line">
            chat bubble <span className="support-banner__chat-icon" aria-hidden="true" /> in the bottom right, or email us at
          </span>
          <span className="support-banner__line">
            <a href="mailto:support@fillout.com">support{'@'}fillout.com</a>
          </span>
        </div>

        <a className="support-banner__cta" href="mailto:support@fillout.com">Contact us</a>
      </div>
    </div>;
};

Learn how refunds and plan changes work for Fillout.

## How it works

**New customers**

If you cancel your plan within the **first month** of a monthly or annual subscription, you may request a **full refund**, provided your account usage was minimal.

**Existing customers**

<Warning>
  If your upgrade after the first month was unintended, please downgrade your plan.
</Warning>

You can request a full refund **within 14 days of a charge** for upgrades and subscription renewals, as long as there has been no usage or your usage has not exceeded the limits of your previous plan. If a refund is requested after 14 days, it will not be returned to your original payment method and will instead be issued as account credit for future invoices.

**Final charges**

Outside the situations described above, or in cases of significant usage, all charges are final. Refunds are **not available** for downtime, temporary issues, or performance-related concerns.

## How plan changes affect billing

You can [change or cancel your plan](https://build.fillout.com/home/settings/billing) at any time. When you do:

* Your plan will remain active until the end of your current billing cycle, regardless of whether you have a monthly or annual plan.
* You will not be charged again unless you choose to upgrade or reactivate your plan.
* To remove your payment method, contact Fillout support at [support@fillout.com](mailto:support@zite.com).

Please review your billing and renewal settings regularly to avoid unexpected charges. Your billing settings are available in your [Billing and usage page](https://build.fillout.com/home/settings/billing).

## How auto-upgrade works

If you add a credit card during your Fillout forms trial, your account will automatically upgrade at the end of your trial unless you opt out.

You can opt out of the auto-upgrade at any time before the end of the trial, and you will not be charged. Visit the [Billing and usage page](https://build.fillout.com/home/settings/billing) to **Downgrade to the Free plan**.

Once the trial ends, the account will continue with the option you selected.

## Refunds related to disruptions and features

In some cases:

* A Fillout form may experience temporary issues.
* A specific feature you need may not be available.
* Certain advanced features may only be available on higher-tier plans.

While Fillout works to improve the platform and resolve issues quickly, these types of limitations are typically non-refundable.

<Info>
  Need help? If you have questions about your plan or billing, contact Fillout Support.

  You can also review our [Terms of Service](https://www.fillout.com/terms) for full legal details.
</Info>

<SupportBanner />